chief concierge
Persevio
We are a prominent hospitality landmark situated in the heart of Singapore’s vibrant Bugis district. Our property is dedicated to delivering exceptional, high-touch guest experiences, blending local charm with international service standards. As a key player in the local hospitality scene, we pride ourselves on a culture of excellence and operational resilience, providing a dynamic environment where hospitality professionals can thrive and lead.
Job Description
- **Location**: Bugis, Singapore (Onsite)
- **Company Overview**:
- We are a prominent hospitality landmark situated in the heart of Singapore’s vibrant Bugis district. Our property is dedicated to delivering exceptional, high-touch guest experiences, blending local charm with international service standards.
- As a key player in the local hospitality scene, we pride ourselves on a culture of excellence and operational resilience, providing a dynamic environment where hospitality professionals can thrive and lead.
- **Role Overview**:
- As the Chief Concierge, you will be the cornerstone of our guest service operations, leading a multi-functional team of approximately 15 staff across the Bell Desk, Valet, Door, and Transport services. Reporting directly to the General Manager, you will have the autonomy to shape the service culture, overhaul operational workflows, and ensure a world-class welcome for every guest.
- **Key Responsibilities**:
- **Team Leadership & Development:** Lead, mentor, and coach a diverse team of 15+ members, driving a high-performance culture and maintaining peak service standards across all front-of-house functions.
- **Strategic Manpower Management:** Take full ownership of end-to-end manpower planning and roster scheduling, ensuring optimal coverage and efficiency during high-occupancy periods and peak guest arrivals.
- **Operational Excellence:** Oversee the daily operations of the Bell, Valet, Door, and Transport teams, streamlining processes to enhance guest flow and service delivery.
- **Elevate Guest Experience:** Drive guest satisfaction by personally managing complex requests and maintaining a high presence in the lobby to ensure quality control and personalized service.
- **Departmental Stability:** Stabilize and optimize operational rosters and workflows, lifting service standards to align with the property’s premium reputation.
- **Requirements**:
- **Minimum/Core Requirements:**
- Extensive experience in Concierge or Front Services, with a demonstrated track record in a Supervisory or Assistant Management role within a high-volume hotel environment.
- Proven experience leading and managing medium-to-large teams (15+ staff), including performance management and coaching.
- Expert-level proficiency in manpower planning and roster management for shift-based operations.
- Excellent communication and interpersonal skills, with the ability to manage diverse guest expectations and vendor relationships.
- This role requires a commitment to a hands-on, onsite leadership style, including the ability to work rotating shifts, weekends, and public holidays to ensure operational oversight during peak guest activity periods.
- **Preferred/Bonus Requirements:**
- Membership in Les Clefs d’Or (Golden Keys).
- Prior experience in a luxury or 5-star hospitality environment within the Singapore market.
- **Why you should be interested**:
- **Step Up into Leadership:** This is a rare opportunity for a seasoned Assistant Manager to transition into a Department Head role, taking on full ownership and decision-making power.
- **Direct Strategic Impact:** Work closely with the General Manager to shape the service direction and operational foundation of the front-of-house team.
- **Prime Central Location:** Lead a team in the heart of Bugis, one of Singapore's most energetic and culturally significant districts.
- **Autonomy to Build:** Join a team where you have the mandate to overhaul rosters and set new benchmarks for service excellence.
- Ready to lead from the front? We look forward to receiving your application.
Updated at 2026-04-30T14:15:51.363+08:00